| 000 | 02048nam a2200481 i 4500 | ||
|---|---|---|---|
| 001 | 371417 | ||
| 005 | 20170630134622.0 | ||
| 008 | 130121s2015 enka f 001 0 eng|d | ||
| 020 |
_a9781908999344 (pbk.) : _c£29.99 |
||
| 020 | _a1908999349 | ||
| 035 | _a(StDuBDS)9781908999344 | ||
| 040 |
_aStDuBDS _cStDuBDS _erda |
||
| 072 | 7 |
_aTRV _2eflch |
|
| 072 | 7 |
_aTRV _2ukslc |
|
| 082 | 0 | 4 | _223 |
| 100 | 1 |
_aHudson, Simon, _eauthor. |
|
| 245 | 1 | 0 |
_aCustomer service for hospitality and tourism / _cSimon Hudson, Louise Hudson. |
| 264 | 1 |
_aOxford : _bGoodfellow Publishers, _c[2013] |
|
| 264 | 4 | _c©2013 | |
| 300 |
_avii, 304 pages : _billustrations (black and white) ; _c25 cm |
||
| 336 |
_atext _2rdacontent |
||
| 336 |
_astill image _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 500 | _aIncludes QR codes. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 520 | 8 | _aThe 'whys' and 'hows' of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. | |
| 521 | _aSpecialized. | ||
| 650 | 0 |
_aHospitality industry _xCustomer services. |
|
| 650 | 0 | _aTourism. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 7 |
_aTravel and Tourism. _2eflch |
|
| 650 | 7 |
_aTravel and Tourism. _2ukslc |
|
| 700 | 1 |
_aHudson, Louise, _eauthor. |
|
| 942 | _n0 | ||
| 999 |
_c48389 _d48389 |
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