000			01315nam a22003258a 4500
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005			20170630135059.0
008			100721s2011 enkad f 001 0 eng|d
020			_a9780749457051 (pbk.) : _c£24.95
020			_a0749457058 (pbk.) : _c£24.95
035			_a()0749457058
040			_aStDuBDS _cStDuBDS _dUK-BfC
072		7	_aBUS _2eflch
082	0	4	_222
100	1		_aCook, Sarah, _d1955-
245	1	0	_aCustomer care excellence : _bhow to create an effective customer focus / _cSarah Cook.
250			_a6th ed.
260			_aLondon : _bKogan Page, _c2011.
300			_avii, 278 p. : _bill. ; _c24 cm.
500			_aPrevious ed.: 2008.
520	8		_aAs competitiveness increases, many organisations have realized that they cannot compete on price alone and have developed strategies for providing superior customer service. In this book Sarah Cook provides a comprehensive action plan.
521			_aSpecialized.
650		0	_aCustomer relations.
650		0	_aTotal quality management.
650		7	_aBusiness and Management. _2eflch
942			_n0
999			_c53647 _d53647