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| 005 | 20241009133545.0 | ||
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| 008 | 100716s2010 enka fs 001 0 eng|d | ||
| 020 | _a9780273738084 (e-book) | ||
| 040 |
_aStDuBDS _cStDuBDS _dStDuBDSZ _dUkPrAHLS |
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_aHF5415.5 _b.S7376 2010 |
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_aBUS _2ukslc |
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_aKJSU _2bicssc |
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_aKJM _2bicssc |
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_aKJSU _2thema |
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| 072 | 7 |
_aKJM _2thema |
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| 082 | 0 | 4 | _222 |
| 100 | 1 | _aStevens, Debra. | |
| 245 | 1 | 0 |
_aBrilliant customer service _h[electronic resource] / _cDebra Stevens. |
| 246 | 3 | 0 | _aCustomer service |
| 260 |
_aHarlow : _bPrentice Hall, _c2010. |
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| 300 |
_axix, 187 p. : _bill. |
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| 366 | _b20101028 | ||
| 500 | _aIncludes index. | ||
| 520 | 8 |
_a'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas. _bKeep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It?s for anyone involved in any organisation ? whether you run your own business, manage people or you are a customer facing employee. It doesn?t matter what your budget is, you?ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES Identify your customers real needs and how best to meet them Build trust and long term loyalty with your customers to stay ahead of the competition Make sure you are remembered and recommended |
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| 530 | _aAlso available in printed form ISBN 9780273738077 | ||
| 533 |
_aElectronic reproduction. _cAskews and Holts. _nMode of access: World Wide Web. |
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| 650 | 0 | _aCustomer services. | |
| 650 | 7 |
_aBusiness and Management. _2ukslc |
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| 650 | 7 |
_aCustomer services _2thema |
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| 650 | 7 |
_aManagement & management techniques _2thema |
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| 655 | 7 |
_aElectronic books. _2lcsh |
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| 856 | 4 | 0 |
_uhttp://www.vlebooks.com/vleweb/product/openreader?id=BradfordC&isbn=9780273738084 _zClick here to access |
| 710 | _aVLeBooks | ||
| 999 |
_c81200 _d81200 |
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