| 000 | 01312cam a2200313 i 4500 | ||
|---|---|---|---|
| 001 | BDZ0023967741 | ||
| 003 | StDuBDS | ||
| 005 | 20220517133221.0 | ||
| 008 | 171010s2017 enka b 001 0 eng d | ||
| 020 |
_a9781780172941 (pbk.) : _c£19.99 |
||
| 040 | _aUK-WkNB | ||
| 100 | 1 |
_aSansbury, John, _eauthor. |
|
| 245 | 1 | 0 |
_aService level manager : _bcareers in IT service management / _cJohn Sansbury. |
| 264 | 1 |
_aSwindon : _bBCS, _c[2017] |
|
| 300 |
_axvi, 136 pages : _billustrations (black and white) ; _c20 cm. |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 490 | 1 | _aBCS guides to IT roles | |
| 504 | _aIncludes bibliographical references and index. | ||
| 520 | 8 | _aThe role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book helps those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. | |
| 530 | _aAlso issued online. | ||
| 650 | 0 | _aService-level agreements. | |
| 650 | 0 |
_aInformation technology _xManagement. |
|
| 710 | 2 |
_aBritish Computer Society, _eissuing body. |
|
| 830 | 0 | _aBCS guides to IT roles. | |
| 999 |
_c85841 _d85841 |
||