| 000 | 01512 a2200205 4500 | ||
|---|---|---|---|
| 008 | 221110s2016 scu 001 0 eng d | ||
| 020 | _a9781541026032 | ||
| 100 |
_aJames, S., _eauthor. |
||
| 245 |
_a IT help desk : _byour blueprint to service success, mastering user support & troubleshooting like a genius / _cby S. James. |
||
| 264 | 1 |
_a[Charleston, South Carolina] : _b CreateSpace Independent Publishing, _c [2016] |
|
| 300 |
_a68 pages ; _c20 cm |
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| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
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| 500 | _aPublisher location based upon location of On-Demand Publishing LLC, parent company of CreateSpace and subsidiary of Amazon.com, Inc. | ||
| 520 | _aThis book contains proven steps and strategies on how to start out as an IT help desk. It contains information on customer service skills necessary for end user support, troubleshooting, and other useful information. Your customer service skills can be categorized under two categories: call handling and troubleshooting. Remember that you won't be working in customer support. From entry level support you can go up the ranks and become lead support technician, team lead, coach, to help desk manager. May the information in this book help you gain confidence and become comfortable working as an IT help desk technician. Consider it as your introduction to this career path. - Introduction. | ||
| 650 | 0 |
_aComputer _x technical support. |
|
| 650 | 0 |
_a Computer industry _xCustomer services. |
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| 942 | _c2WK | ||
| 999 |
_c86514 _d86514 |
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