000			01490 a2200193 4500
008			221018b2018 txu 000 0 eng d
020			_a9781544510279
100			_aBrennan, Ben, _eauthor.
245			_aBadass ITSupport / _cBen Brennan.
260			_bLion _c2018
264		1	_a[Austin, Texas] : _bLioncrest Publishing, _c2018.
300			_a177 pages ; _c22cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
500			_aToo often calling the IT department is a technologically unsavvy person’s worst nightmare. The guys behind the screens seem cold and condescending. But, in reality, they’re just well-meaning people who have never learned how to handle customers. Your IT team can do more than just untangle tech issues. They can bring about positive, innovative change that rockets your business to the next level.In Badass IT Support, IT consultant Ben Brennan delivers his no-nonsense, customer-centric approach to improving IT departments. Using case studies, customer surveys, leading metrics, and personal experience, he shows how to hire, train, and empower IT teams that exceed expectations and are killer in both the tech and the support parts of their jobs. He also shows how a better IT department means a better bottom line for the entire company.Say good-bye to stereotypes and hello to a rock-star IT team who will knock everyone’s socks off.
650			_aInformation services _xManagement
942			_c2WK
999			_c86515 _d86515