000 01889nam a22003498i 4500
001 BDZ0044944789
003 StDuBDS
005 20241014154951.0
008 200512s2020 caua f b 001|0|eng|d
020 _a9789353882815 (pbk.) :
_c�27.00
020 _z9789353882822 (ePub ebook) :
_c�27.00
040 _aStDuBDS
_beng
_cStDuBDS
_dStDuBDSZ
_erda
050 4 _aLB2806
_b.M75 2020
072 7 _aEDU
_2ukslc
082 0 4 _223
100 1 _aMukhopadhyay, Marmar,
_eauthor.
245 1 0 _aTotal quality management in education /
_cMarmar Mukhopadhyay.
250 _aThird edition.
264 1 _aLos Angeles :
_bSAGE,
_c2020.
300 _a1 volume :
_billustrations ;
_c28 cm
336 _atext
_2rdacontent
336 _astill image
_2rdacontent
337 _aunmediated
_2rdamedia
338 _avolume
_2rdacarrier
500 _aPrevious edition: 2005.
504 _aIncludes bibliographical references and index.
520 8 _aIn spite of the difficulties in defining and capturing 'quality' in a framework, the author admirably succeeds in helping readers to understand the role of TQM in improving the quality of education. The book combines extensive literature review with the author's own experience as an institution builder and his experiments on quality management to develop a practical guide for quality improvement for institutional leaders. The book introduces Shewhart, Lewin, Deming, Juran, Crosby, Ishikawa, Taguchi and a number of other quality gurus to the readers. It proposes a new set of TQM principles that a good leader should apply. Enriched with several examples from the field situation and local metaphors, the text is an easy read and a must-have practical guide to quality management.
650 0 _aTotal quality management in education.
650 0 _aSchool management and organization.
650 7 _aEducation.
_2ukslc
942 _2ddc
999 _c89824
_d89824