Service quality management in hospitality, tourism, and leisure /
Service quality management in hospitality, tourism, and leisure /
Jay Kandampully, Connie Mok, Beverley Sparks, editors.
- New York ; London : Haworth Hospitality Press, c2001.
- xvii, 339 p. ; 22 cm.
Includes bibliographical references and index.
0789007266 : 0789011417 (pbk. : alk. paper) 9780789007261 9780789011411
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.
Includes bibliographical references and index.
0789007266 : 0789011417 (pbk. : alk. paper) 9780789007261 9780789011411
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.
