Customer service for hospitality and tourism /
Hudson, Simon,
Customer service for hospitality and tourism / Simon Hudson, Louise Hudson. - Second edition. - Oxford : Goodfellow Publishers, 2017. - viii, 296 pages
Previous edition: 2013.
Includes bibliographical references and index.
A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalise experiences and encourage loyalty.
9781911396468 (pbk.) : £34.99
Hospitality industry--Customer services.
Tourism.
Customer services.
Travel and Tourism.
Customer service for hospitality and tourism / Simon Hudson, Louise Hudson. - Second edition. - Oxford : Goodfellow Publishers, 2017. - viii, 296 pages
Previous edition: 2013.
Includes bibliographical references and index.
A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalise experiences and encourage loyalty.
9781911396468 (pbk.) : £34.99
Hospitality industry--Customer services.
Tourism.
Customer services.
Travel and Tourism.
