Customer care excellence : (Record no. 53647)

MARC details
000 -LEADER
fixed length control field	01315nam a22003258a 4500
001 - CONTROL NUMBER
control field	387823
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20170630135059.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	100721s2011 enkad f 001 0 eng\|d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780749457051 (pbk.) :
Terms of availability	£24.95
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0749457058 (pbk.) :
Terms of availability	£24.95
035 ## - SYSTEM CONTROL NUMBER
System control number	()0749457058
040 ## - CATALOGING SOURCE
Original cataloging agency	StDuBDS
Transcribing agency	StDuBDS
Modifying agency	UK-BfC
072 #7 - SUBJECT CATEGORY CODE
Subject category code	BUS
Source	eflch
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number	22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Cook, Sarah,
Dates associated with a name	1955-
245 10 - TITLE STATEMENT
Title	Customer care excellence :
Remainder of title	how to create an effective customer focus /
Statement of responsibility, etc.	Sarah Cook.
250 ## - EDITION STATEMENT
Edition statement	6th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	London :
Name of publisher, distributor, etc.	Kogan Page,
Date of publication, distribution, etc.	2011.
300 ## - PHYSICAL DESCRIPTION
Extent	vii, 278 p. :
Other physical details	ill. ;
Dimensions	24 cm.
500 ## - GENERAL NOTE
General note	Previous ed.: 2008.
520 8# - SUMMARY, ETC.
Summary, etc.	As competitiveness increases, many organisations have realized that they cannot compete on price alone and have developed strategies for providing superior customer service. In this book Sarah Cook provides a comprehensive action plan.
521 ## - TARGET AUDIENCE NOTE
Target audience note	Specialized.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Total quality management.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Business and Management.
Source of heading or term	eflch
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC	Do not suppress

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Shelving location	Date acquired	Cost, normal purchase price	Total Checkouts	Total Renewals	Full call number	Barcode	Date last seen	Date last checked out	Cost, replacement price	Price effective from	Koha item type
		Other/Generic Classification Scheme			Hockney Library	Hockney Library	Library Store (Please ask to see)	28/06/2016	24.95	1	1	658.812/COO	7412217212	28/03/2018	05/03/2018	24.95	30/06/2017	2 week loan

Customer care excellence : (Record no. 53647)

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