Monitoring, measuring, and managing customer service / Gary S. Goodman.
Publication details: San Francisco : Jossey-Bass, 2000.Edition: 1st edDescription: xiii, 166 p. ; 24 cmISBN:- 0787951390
- 9780787951399
- 21
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| 2 week loan | Hockney Library Library Store (Please ask to see) | 658.812/GOO (Browse shelf(Opens below)) | Available | 7411945575 |
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| 658.812/EDW Best practice guide for customer service professionals / | 658.812/EDW Best practice guide for customer service professionals / | 658.812/GER Measuring customer satisfaction / | 658.812/GOO Monitoring, measuring, and managing customer service / | 658.812/JOH Service operations management : improving service delivery / | 658.812/JOH Service operations management : | 658.812/JOH Service operations management : |
Includes index.
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