Customer is king : how to exceed their expectations / Robert Craven.
Series: Virgin business guidesPublication details: London : Virgin, 2005.Description: xiii, 215 p. : ill. ; 21 cmISBN:- 0753509687 (pbk.) :
- 9780753509685
- 22
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| 2 week loan | Hockney Library Library Store (Please ask to see) | 658.812/CRA (Browse shelf(Opens below)) | Available | 7411930969 | ||
| 2 week loan | Hockney Library Library Store (Please ask to see) | 658.812/CRA (Browse shelf(Opens below)) | Available | 7411930977 |
Browsing Hockney Library shelves, Shelving location: Library Store (Please ask to see) Close shelf browser (Hides shelf browser)
| 658.8120941/HUM Scoring points : | 658.812/BAC Perfect phrases for customer service : | 658.812/COO Customer care excellence : | 658.812/CRA Customer is king : | 658.812/CRA Customer is king : | 658.812/EDW Best practice guide for customer service professionals / | 658.812/EDW Best practice guide for customer service professionals / |
Originally published: 2002.
Published in association with Warwick Business School.
Formerly CIP. Uk
Includes bibliographical references and index.
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