BTEC business level 2 assessment guide. Unit 4, Principles of customer service / by Carole Trotter.

By: Publication details: London : Hodder Education, 2013.Description: 64 pISBN:
  • 9781444186833 (pbk.) :
  • 1444186833
Subject(s): DDC classification:
  • 23
Summary: Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria.
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Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria.

Adolescent.

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