BTEC business level 2 assessment guide. Unit 4, Principles of customer service / by Carole Trotter.
Publication details: London : Hodder Education, 2013.Description: 64 pISBN:- 9781444186833 (pbk.) :
- 1444186833
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Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria.
Adolescent.
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