Total quality management [electronic resource] : text with cases / John S. Oakland.
Publication details: Amsterdam ; London : Butterworth-Heinemann, 2003.Edition: 3rd edDescription: x, 483 p. : illISBN:- 9780080519494 (e-book)
- 22
- HD62.15
- Also available in printed form ISBN 9780750657402
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| E-book | Online Library Online Resources | VLeBooks (Browse shelf(Opens below)) | Available online |
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Previous ed.: 2000.
Includes bibliographical references and index.
This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is supported throughout with real-life case studies. 'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
Also available in printed form ISBN 9780750657402
Electronic reproduction. Askews and Holts. Mode of access: World Wide Web.
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