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		Building great customer experiences / Colin Shaw and John Ivens. by Shaw, Colin, 1928- Ivens, John Publication details: Basingstoke : Palgrave Macmillan, 2002 Availability: Items available for loan: Hockney Library (1)Location, call number: Library Store (Please ask to see) 658.812/SHA. Place reservation Add to folder (remove)
		Customer is king : how to exceed their expectations / Robert Craven. by Craven, Robert Warwick Business School. Centre for Small and Medium Sized Enterprises Series: Virgin business guides Publication details: London : Virgin, 2005 Availability: Items available for loan: Hockney Library (2)Location, call number: Library Store (Please ask to see) 658.812/CRA, ... Place reservation Add to folder (remove)
		Construction stakeholder management [electronic resource] / edited by Ezekiel Chinyio, Paul Olomolaiye. by Chinyio, E Olomolaiye, Paul O Ebook Central Publication details: Chichester, West Sussex, U.K. ; Ames, Iowa : Wiley-Blackwell, 2010 Online resources: Click here to access. Availability: Not available: Online Library: Available online (1). Add to folder (remove)
		Value-based marketing for bottom-line success : 5 steps to creating customer value / J. Nicholas De Bonis, Eric Balinski & Phil Allen. by DeBonis, J. Nicholas Balinski, Eric W Allen, Phil, 1953- Ebook Central Publication details: New York : McGraw-Hill, c2003 Online resources: Click here to access. Availability: Not available: Online Library: Available online (1). Add to folder (remove)
		Scoring points : how Tesco continues to win customer loyalty / Clive Humby, Terry Hunt and Tim Phillips. by Humby, Clive [author.] Hunt, Terry, 1955- [author.] Phillips, Tim, 1967- [author.] Edition: Second edition. Publisher: London : KoganPage, 2015 Availability: Items available for loan: Hockney Library (1)Location, call number: Library Store (Please ask to see) 658.8120941/HUM. Place reservation Add to folder (remove)

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