Service level manager : careers in IT service management / John Sansbury.

By:

Sansbury, John [author.]

Contributor(s):

British Computer Society [issuing body.]

Series: BCS guides to IT rolesPublisher: Swindon : BCS, [2017]Description: xvi, 136 pages : illustrations (black and white) ; 20 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781780172941 (pbk.) :

Subject(s):

Available additional physical forms:

Also issued online.

Summary: The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book helps those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

Holdings
Item type	Home library	Class number	Status	Date due	Barcode
2 week loan	Hockney Library DHB Careers Collection	CC/SAN (Browse shelf(Opens below))	Available		7412408107

Includes bibliographical references and index.

The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book helps those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

Also issued online.

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Service level manager : careers in IT service management / John Sansbury.

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