IT service management : support for your ITSM foundation exam /
Brewster, Ernest,
IT service management : support for your ITSM foundation exam / Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury. - London : BCS, [2016] - xxiii, 201 pages : illustrations ; 25 cm
Previous edition: 2012. Includes index. Formerly CIP.
This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more.
9781780173184 (pbk.) : £16.99
Business information services.
IT service management : support for your ITSM foundation exam / Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury. - London : BCS, [2016] - xxiii, 201 pages : illustrations ; 25 cm
Previous edition: 2012. Includes index. Formerly CIP.
This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more.
9781780173184 (pbk.) : £16.99
Business information services.
