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IT service management : support for your ITSM foundation exam / Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury.

By:

Brewster, Ernest [author.]

Contributor(s):

Publication details: London : BCS, [2016]Description: xxiii, 201 pages : illustrations ; 25 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781780173184 (pbk.) :

Subject(s):

Business information services

Additional physical formats: ebook version :: No titleAvailable additional physical forms:

Also issued online.

Summary: This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more.

List(s) this item appears in: BA(Hons) Information Systems Management (Level 4): Management of IT

Holdings
Item type	Home library	Class number	Status	Date due	Barcode
2 week loan	Hockney Library Main Floor	658.4038/BRE (Browse shelf(Opens below))	Available		7412327336
2 week loan	Hockney Library Main Floor	658.4038/BRE (Browse shelf(Opens below))	Available		7412327344

Previous edition: 2012.

Includes index.

Formerly CIP.

This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more.

Also issued online.

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IT service management : support for your ITSM foundation exam / Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury.

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