IT service management : (Record no. 86307)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01393cam a2200337 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | BDZ0026498424 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | StDuBDS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220718150425.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160129s2016 enka 001|0|eng|d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781780173184 (pbk.) : |
| Terms of availability | £16.99 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | StDuBDS |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal author | Brewster, Ernest, |
| Relator term | author. |
| 245 10 - TITLE STATEMENT | |
| Title | IT service management : |
| Subtitle | support for your ITSM foundation exam / |
| Statement of responsibility, etc | Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury. |
| 260 ## - PUBLICATION INFORMATION | |
| Place of publication | London : |
| Publisher | BCS, |
| Date | [2016] |
| 300 ## - PHYSICAL DESCRIPTION | |
| Physical description | xxiii, 201 pages : |
| Other physical details | illustrations ; |
| Dimensions | 25 cm |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | unmediated |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | volume |
| Source | rdacarrier |
| 500 ## - GENERAL NOTE | |
| General note | Previous edition: 2012. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 500 ## - GENERAL NOTE | |
| General note | Formerly CIP. |
| 520 8# - Summary | |
| Summary | This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more. |
| 650 #0 - SUBJECT HEADINGS | |
| Subject term | Business information services. |
| 700 1# - ADDED PERSONAL NAME | |
| Added personal author | Griffiths, Richard, |
| Dates associated with a name | 1963- |
| Relator term | author. |
| 700 1# - ADDED PERSONAL NAME | |
| Added personal author | Lawes, Aidan, |
| Relator term | author. |
| 700 1# - ADDED PERSONAL NAME | |
| Added personal author | Sansbury, John, |
| Relator term | author. |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Also issued online. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Display text | ebook version : |
| International Standard Book Number | 9781780173207 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Hockney Library | Hockney Library | Main Floor | 15/06/2022 | 48 | 29.99 | 658.4038/BRE | 7412327336 | 23/09/2022 | 29.99 | 15/06/2022 | 2 week loan | ||||
| Hockney Library | Hockney Library | Main Floor | 15/06/2022 | 48 | 29.99 | 658.4038/BRE | 7412327344 | 23/09/2022 | 29.99 | 15/06/2022 | 2 week loan |
