Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
Publication details: New York ; London : Haworth Hospitality Press, c2001.Description: xvii, 339 p. ; 22 cmISBN:- 0789007266 :
- 0789011417 (pbk. : alk. paper)
- 9780789007261
- 9780789011411
- 21
- TX911.3.M27
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| 2 week loan | Hockney Library Library Store (Please ask to see) | 647.940685/SER (Browse shelf(Opens below)) | Available | 7411949007 |
Browsing Hockney Library shelves, Shelving location: Library Store (Please ask to see) Close shelf browser (Hides shelf browser)
| 647.940684/HAW Responsible hospitality : theory and practice / | 647.940684/OKU Strategic management for hospitality and tourism / | 647.940684/SHE Leadership and entrepreneurship in the hospitality industry / | 647.940685/SER Service quality management in hospitality, tourism, and leisure / | 647.940688/HUD Customer service for hospitality and tourism / | 647.940688/KOT Marketing for hospitality and tourism / | 647.940688/KOT Marketing for hospitality and tourism / |
Includes bibliographical references and index.
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