Customer care excellence : how to create an effective customer focus / Sarah Cook.
Publication details: London : Kogan Page, 2011.Edition: 6th edDescription: vii, 278 p. : ill. ; 24 cmISBN:- 9780749457051 (pbk.) :
- 0749457058 (pbk.) :
- 22
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| 2 week loan | Hockney Library Library Store (Please ask to see) | 658.812/COO (Browse shelf(Opens below)) | Available | 7412217212 |
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| 658.81202854678/BAI Online customer service for dummies / | 658.8120941/HUM Scoring points : | 658.812/BAC Perfect phrases for customer service : | 658.812/COO Customer care excellence : | 658.812/CRA Customer is king : | 658.812/CRA Customer is king : | 658.812/EDW Best practice guide for customer service professionals / |
Previous ed.: 2008.
As competitiveness increases, many organisations have realized that they cannot compete on price alone and have developed strategies for providing superior customer service. In this book Sarah Cook provides a comprehensive action plan.
Specialized.
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