Customer service for hospitality and tourism / Simon Hudson, Louise Hudson.
Publication details: Oxford : Goodfellow Publishers, 2017.Edition: Second editionDescription: viii, 296 pagesContent type:- text
- unmediated
- volume
- 9781911396468 (pbk.) :
- TX911.3.M3
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| 2 week loan | Hockney Library DHB Main Collection | 647.940688/HUD (Browse shelf(Opens below)) | Available | 7412305510 | ||
| 2 week loan | Hockney Library DHB Main Collection | 647.940688/HUD (Browse shelf(Opens below)) | Available | 7412305502 |
Browsing Hockney Library shelves, Shelving location: DHB Main Collection Close shelf browser (Hides shelf browser)
| 647.94068/WAL Introduction to hospitality / | 647.940681/REV Revenue management for hospitality and tourism / | 647.940688/HUD Customer service for hospitality and tourism / | 647.940688/HUD Customer service for hospitality and tourism / | 647.94072/BRO Researching hospitality and tourism | 647.94072/BRO Researching hospitality and tourism | 647.95068/FOO Food and beverage management / |
Previous edition: 2013.
Includes bibliographical references and index.
A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalise experiences and encourage loyalty.
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