IT service management : support for your ITSM foundation exam / Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury.
Publication details: London : BCS, [2016]Description: xxiii, 201 pages : illustrations ; 25 cmContent type:- text
- unmediated
- volume
- 9781780173184 (pbk.) :
- Also issued online.
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| 2 week loan | Hockney Library Main Floor | 658.4038/BRE (Browse shelf(Opens below)) | Available | 7412327336 | ||
| 2 week loan | Hockney Library Main Floor | 658.4038/BRE (Browse shelf(Opens below)) | Available | 7412327344 |
Browsing Hockney Library shelves, Shelving location: Main Floor Close shelf browser (Hides shelf browser)
| 658.4033/EVA Business analytics : | 658.4036//BRU Management in networks : on multi-actor decision making / | 658.4038/BRE IT service management : support for your ITSM foundation exam / | 658.4038/BRE IT service management : support for your ITSM foundation exam / | 658.4038/GUI A Guide to the Business Analysis Body of Knowledge : | 658.4038/GUI A Guide to the Business Analysis Body of Knowledge : | 658.4038/HUG Project management for IT-related projects / |
Previous edition: 2012.
Includes index.
Formerly CIP.
This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more.
Also issued online.
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